Tenancy Deposit Dispute Claims Solicitors
If you have paid a deposit in connection with an Assured Shorthold Tenancy (“AST”), your landlord must follow certain rules within 30 days of your payment. Your landlord could owe you compensation for failing to follow the tenancy deposit rules.
If your landlord has not handled your deposit correctly, Burys Solicitors can take care of the entire claim process for you – ensuring you recover what you are owed quickly, with the best chance of success.
Our specialist Liverpool-based tenancy deposit claim solicitors have helped many tenants secure both the return of their deposit and compensation for breaches of the tenancy deposit rules. With our expertise, you won’t have to worry about deadlines, complex rules, or disputes – we handle it all on your behalf.
We offer a No Win, No Fee service, so you can start your claim without paying anything up front. So get in touch with our team today to find what your tenancy deposit claim could be worth.
What are the tenancy deposit rules?
If you have paid a deposit under an Assured Shorthold Tenancy (AST):
- Your landlord must have protected your deposit in one of the three authorised schemes within 30 days of payment
- Your landlord must have supplied you/the lead tenant with the written deposit prescribed information within 30 days of payment
- Your deposit cannot exceed the cost of 5 weeks rent
The three authorised schemes are:
- My Deposits
- Deposit Protection Service (DPS)
- Tenancy Deposit Scheme (TDS)
If you’re unsure whether your deposit is protected, our legal team can carry out the necessary checks for you and confirm whether you have a valid claim.
What can you claim for?
- Full refund of your initial deposit (or protection of your deposit, if you remain living at the property)
- Up to three times the value of your deposit in compensation
- Additional compensation if you have entered into more than one tenancy agreement
We will also challenge any unfair or unreasonable deductions – ensuring you keep as much of your deposit as possible.
Why use Burys Solicitors to claim your deposit
At Burys Solicitors, we combine specialist legal expertise with a personal, approachable service. Our firm was founded on the belief that legal support should be clear, stress-free, and built on trust.
Here’s why tenants choose us:
- Proven track record - Years of experience successfully recovering deposits and securing compensation for tenants across Liverpool and beyond.
- No win, no fee - Start your claim without paying anything up front.
- Fast, efficient service - We aim to progress claims quickly, avoiding unnecessary delays.
- Clear communication - We explain everything in plain English, with no legal jargon.
- Excellent client feedback - See our reviews to read what past clients say about working with us.
With Burys Solicitors, you have a dedicated legal team on your side, guiding you from start to finish and fighting for the best possible outcome.
Frequently Asked Questions
You can make a tenancy deposit claim if your landlord has failed to follow the tenancy deposit rules, for example if your deposit was not protected in one of the three authorised schemes within 30 days of payment.
You may also be able to claim if your landlord is unreasonable withholding the refund of your deposit or applying disputes deductions.
No we will never ask you to pay any money up front to pursue your tenancy deposit claim. Each claim is accepted on a No Win, No Fee basis.
If you are successful, you will contribute 25% of your award towards your legal fees.
If you are unsuccessful, you will pay us nothing.
Your landlord is requested to respond within 21 days of receiving your claim.
We aim to resolve any dispute within 3 months, unless Court action is necessary.
Disputes can take slightly longer or shorter depending on the specific facts of your case, however please rest assured that our team at Burys will work on your case promptly at all times.
If the deposit has been protected within an authorised scheme, you should be able to use their dispute resolution service. You cannot also claim for compensation using this service.
You can instruct solicitors to act on your case and represent you to recover both your deposit and compensation.
Ultimately, if your landlord refuses to return your deposit, you can go to court.
Your landlord cannot make deductions from your deposit for "fair wear and tear" so it is important to know what this means.
It is generally accepted that, over time, fixtures, fittings and contents will degrade over time due to use no matter how well you look after the property.
Before you leave the property, it is recommended to take photographs and video's of the condition.
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Get in touch with Burys Solicitors to discuss your case today