Tenancy Deposit Dispute
We can offer you a No Win No Fee service if you are in a tenancy deposit dispute with your landlord.
What are the tenancy deposit rules?
- Your landlord must have protected your deposit in one of the three authorised schemes within 30 days of payment
- Your landlord must have supplied you/the lead tenant with the written deposit prescribed information within 30 days of payment
- Your deposit cannot exceed the cost of 5 weeks rent
You can easily check the authorised schemes to confirm if your deposit is protected:
My Deposits
Deposit Protection Service (DPS)
Tenancy Deposit Scheme (TDS)
A member of the Burys team can complete all preliminary checks for you. Just get in touch to find out if you are eligible to claim.
What can I claim for?
- Full refund of your initial deposit (or protection of your deposit, if you remain living at the property)
- Up to three times the value of your deposit in compensation
- Additional compensation if you have entered into more than one tenancy agreements
Can your landlord make any deductions from the deposit?
We will review any potential deductions with you at every step of the way. There are certain deductions that your landlord cannot apply.
If you owe rent, or there is any damage caused to the property or belongings, then your landlord may apply deductions to your deposit.
Your landlord cannot apply deductions for general wear and tear or damage to the property because your landlord has failed to complete prompt repair works.
We will challenge your landlord for over unfair, or unreasonable, deductions from your deposit.
Frequently Asked Questions
No we will never ask you to pay any money up front to pursue your tenancy deposit dispute.
If you are successful, you will contribute 25% of your award towards your legal fees.
If you are unsuccessful, you will pay us nothing.
Your landlord is required to respond within 21 days of receiving our letter. We aim to resolve any dispute within 3 months, unless Court action is necessary.
Disputes can take slightly longer or shorter depending on the specific facts of your case, however please rest assured that our team at Burys will work on your case promptly at all times.
Your landlord cannot make deductions from your deposit for "fair wear and tear" so it is important to know what this means.
It is generally accepted that, over time, fixtures, fittings and contents will degrade over time due to use no matter how well you look after the property.
Before you leave the property, it is recommended to take photographs and video's of the condition.
If the deposit has been protected within an authorised scheme, you should be able to use their dispute resolution service. You cannot also claim for compensation using this service.
You can instruct solicitors to act on your case and represent you to recover both your deposit and compensation.
Ultimately, if your landlord refuses to return your deposit, you can go to court.
